Returns, Exchanges & Cancellations

Because our products are edible and preservative-free, we do not accept general returns or exchanges once the seal is broken or the product has been used.

If your order arrives damaged, leaking, broken, or you receive the wrong product or size, we will replace it free of charge or issue a refund — your choice.

All replacement requests must be raised within 7 days of delivery with photos of the parcel, product label and batch code.

Damaged, leaking or broken packaging at the time of delivery.

Wrong product or wrong size shipped from our end.

Product that is past or very close to its best-before date when it reaches you.

The item must be unopened, with the seal intact, and in the original packaging.

Opened, used, or partially consumed products.

Products stored incorrectly after delivery (e.g., left open in heat/humidity).

Minor colour, texture or aroma variations that are natural for wood-pressed oils, desi ghee or hand-ground spices.

Change of mind after delivery.

Email us at info@gaonghani.com or WhatsApp/call +91-7017569961 within 7 days of delivery.

Share your order number and clear photos of: the outer parcel, the product label, and the batch code.

We review the issue within 48 hours and arrange a reverse pickup or a replacement shipment at no extra cost.

For approved replacements, you may choose a fresh product or a full refund.

Refunds are issued to the original payment method within 5–7 working days. Banks may take an additional 2–3 days to show the credit.

For Cash on Delivery orders, refunds are made by UPI or bank transfer to the account details you provide.

You can cancel an order free of charge at any time before it is dispatched. Reply to your order confirmation email or WhatsApp us.

Once the parcel has been handed to the courier, cancellation is not possible. You may refuse delivery; the prepaid amount will be refunded after the parcel is returned to us.